​Experience Overview

Explore my professional journey, showcasing skills, experiences, and recommendations that highlight my qualifications.

​​​​Senior Dynamics365 Technical lead
- Australian Electoral Commission
- From August 2024 to Current 

1) Led Dynamics 365 technical team in the end-to-end design, development, and deployment of custom Dynamics 365 and Microsoft Azure applications, including providing recommendations for software acquisitions to support business outcomes.
 2) Delivered advanced Dynamics 365 CRM solutions by configuring entities, forms, views, business rules, workflows, and developing custom plug-ins, ensuring secure and high-performing implementations aligned with organisational needs.
3) Implemented and managed CI/CD pipelines in Azure DevOps for Dynamics 365, enabling automated builds, testing, and deployments across multiple environments (Dev, Test, UAT, Prod) while ensuring compliance with release management frameworks.
4) Implemented documentcorepack solution for Dynamics 365, enabling document generation and deployed across multiple environments (Dev, Test, UAT, Prod) while ensuring security frameworks.
5) Provided technical leadership and mentoring to developers and administrators, fostering professional growth, embedding industry best practices, and successfully managing competing priorities to deliver projects within strict time and budget constraints.
6) Built strong stakeholder engagement frameworks, effectively communicating with influence, negotiating technical outcomes, and ensuring smooth delivery. 

​​​Microsoft Dynamics 365 Specialist
- Engineers Australia
- From October 2024 to August 2024

​​1: Supported Digital Transformation Initiatives: Played a key role in Engineers Australia's digital transformation journey, collaborating with leading vendors KPMG and Fusion5 to deliver impactful Microsoft Dynamics 365 CRM and Dynamics 365 finance and operation ERP solutions. 
2: Oversaw System implementation: Managed configurations and custom code delivered by Azure devops, ensuring alignment with organizational objectives and adherence to best practices.
3: Environment Deployment Management: supported deployments across TEST and UAT environments through Lifecycle services, ensuring seamless system operations and minimal downtime during critical transitions.
4: Knowledge Transfer Facilitation: Documented and reviewed processes provided by vendors in confluence, fostering a thorough knowledge transfer to ensure sustainable operational excellence.
5: Cross-Functional Collaboration: Partnered with Developers, Architecture, QA, and other teams to implement strategic improvements and resolve technical challenges.
6: Stakeholder Engagement: Collaborated with key stakeholders and the Enterprise Integration Applications Lead to prioritize project backlogs and align technical solutions with strategic goals.
7: Continuous Improvement Advocacy: Championed innovation and continuous improvement within the digital transformation team, driving enhanced collaboration and operational efficiency.

​​Dynamics CRM Developer
- Australian Maritime Safety Authority
- From May 2024 to October 2024 

​​​​Project : Business As Usual
1: Resolved Dynamics CRM BAU tickets efficiently, ensuring minimal disruption and continuous system availability for users.
2: Escalated unresolved technical issues to Microsoft Service Support, coordinating with them for timely resolution of critical system problems.
3: Provided technical support and guidance to stakeholders and team members, enabling effective use of Dynamics CRM functionalities.

Project: Power pages implementation 
1:  Designed and implemented Power Pages solutions to meet complex business requirements, improving user accessibility and interaction.
2: Developed custom forms and workflows within Power Pages to streamline business processes and enhance user experience.
3: Integrated Power Pages with external systems and APIs, ensuring seamless data flow and efficient functionality.
4: Customised security roles and access permissions for Power Pages portals, ensuring compliance with organizational policies and user-specific needs. 
5: Communicated effectible by using Microsoft teams, Visual Studio, XRM toolbox and Azure DevOps.

​​Dynamics CRM Developer
- The Department of Health and Aged Care
- From November 2022 to May 2024

1: Developed multiple Power apps portal projects with Dataverse as back end and Power automate flow connecting it.
2: Provided regular input to the team through Standups and Azure DevOps and ensured communication of changes/ relevant matters to all key stakeholders.
3: Maintained code repository in Azure Devops repo and deployed the code in higher environment through Azure pipelines.
4: Provided technical guidance to Product owner, Business Analyst, tester and Developer colleagues on Dynamics CRM out of the box capabilities.
5: Supported in setting up the Dynamics CRM environments.

Project: TGA (Therapeutic Goods Administration) CRM Case Management System 1: Developed internal teams process in Case Management system to manipulate data captured through power aps portal.
2: Customised CRM Case Management System through plugin, Java script, CRM business rule and Power automate flow.
3: Collaborated the Business analyst, and Product owner to translate business rule in CRM system.
4: Unit tested and debugged code through Plugin trance in Plugin registration tool.

Project: SEP (Health Product Regulated Group) Integration
1: Integrated Azure Logic apps with Azure Service Bus and SharePoint online through secured Azure App registration.
2: Worked on dynamics plugin through plugin registration tool and custom dot net code.

Project: HPRG (Health Product Regulated Group) Power Apps Portal Project 
1: Developed multi step form through Power apps portal, with CRM as back end. 
2: Customise the power apps portal through jQuery, HTML, JSON, Java Script, XML and manipulating Dom elements.
3: Integrated power apps portal instance with 3rd party apps, for example SharePoint.
4: Unit tested and debugged code through Dom elements break points.
5: I used Azure Active Directory (AAD), HAG and Azure B2C as Identify provider in power apps portal

Project: TGA (Therapeutic Goods Administration) SharePoint integration
1: Added privacy security role in SharePoint to separate out States document storage location. 
2:  Integrated Logic apps with Azure Service Bus and SharePoint online through secured Azure App registration.

Data and Reporting Analyst
- Evolve FM
- From February 2021 to October 2022

1: Developed Microsoft Canvas App solution for internal communication of the business process. Used Dataverse as a backend to store the data and provided report and task reminder capabilities. Through Power automate, SharePoint and outlook.
2: Automated IT service request form with built-in Power Automate plugin of Formstack with Microsoft outlook and planner.
3: Automated Human resource (People and culture) employee onboarding approval process through the integration of Formstack, Power Automate, SharePoint and outlook. 
4:  Automated Invoice processing through AI capabilities in Power Automate through the integration of SharePoint and Outlook.
5: Developed Microsoft Power Virtual Agent chatbot to answer frequently asked IT questions.
6: Integrated the chatbot within Microsoft teams. Created Data visualisation with the help of Tableau and SQL.
7: Successfully delivered canvas app for business requirement.

Health Information Service Officer
- Calvary Public Hospital, Bruce
- From May 2019 to January 2021

1: Maintained and ensured accuracy of patient information records in the ACT Patient Administration System (ACTPAS) within a healthcare environment.
2: Diagnosed and resolved complex data issues in Calvary’s data records, ensuring service continuity and minimizing downtime.
3: Organised and prioritized workloads effectively to meet strict deadlines while maintaining high-quality outputs.
4: Performed quality assurance checks, ensuring accuracy and driving continuous improvement initiatives.
5: Safeguarded sensitive information by adhering to the ACT Territory Records Act 2002 and the ACT Health Records (Privacy and Access) Act 1997.

​​Data Integrity Officer
- Canberra Grammar School
- From October 2018 to April 2019

1: Ensured data integrity by examining the data lifecycle and reporting breaches in Synergetic, the Learning Management System, and Infiniti.
2: Collaborated with technical and administrative staff to standardize formatting and classification of various data types.
3: Performed data cleansing tasks, reorganizing, reclassifying, and updating records to maintain accuracy and consistency in Synergetic.
4: Reviewed and optimized security groups and permissions in Synergetic and Infiniti to enhance data security and access control.
5: Participated in strategic meetings with stakeholders and leadership, contributing to plans for reducing data leakage and improving data governance.

Business Analyst
- Syntel Ltd, Pune, Maharashtra, India
- From March 2014 to March 2016

1: Prepared detailed functional requirement documents for globally operating insurance companies in the United States, facilitating effective technical system design.
2: Led the rollout of a USD 2.3M automated insurance policy printing system across 27 US states, collaborating with a team of 52 employees to ensure successful implementation.
3: Mapped legacy mainframe system processes to new systems, including TIBCO and HP Exstream, aligning technical and business workflows.
4: Fostered strong collaboration with stakeholders, including project managers, business analysts, developers, and testers, to ensure seamless project planning and execution.
5: Conducted gap analysis and refined requirements documents, supporting development and testing teams with defect analysis and clarification to ensure project accuracy.

Software Tester
- Syntel Ltd, Pune, Maharashtra, India
- From December 2013 to March 2014

1: Designed testing cycle plans in an agile environment for the enhanced application.
2: Effectively carry out agile operations such as sprints and regular meetings to align expectations and outcomes.
3: Coordinated with the team to schedule sprints and regular huddles to attain feedback for every process component, in line with the principles of continuous iterative processes.
4: Created test case, recorded the test case execution results, created requirement traceability matrix, logged defects in HPQC tool and updated HPQC for tracking purpose; ensured active documentation of projects to ensure excellent reporting and updating of status.